Delivery Information

It takes between 3-4 weeks for us to deliver your ordered merchandise from the time you place the order on our site. The reason it takes this much time is that due to the nature of our business.It takes between 2 to 3 weeks for manufacturing the product . Post this we do a quality check on the merchandise and then ship as per your order and destination. StudioSheetal.com ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. From the time your order is dispatched from our Order Processing Centre, it takes 2- 7 working days to reach you.

 

Delivery in India:
StudioSheetal.com delivers to most locations within India. For logistical reasons, we are unable to deliver to few places.

Delivery methods:

StudioSheetal.com dispatches all parcels using a courier chosen according to your order or the type of products sold on StudioSheetal.com to offer you a fast and reliable delivery service.
With this service, your parcel is delivered within 2 – 7 working days of being dispatched.
You can track your delivery via the My Account / My orders page.  

Delivery charges:
For deliveries within India charges will be a flat rate of Rs. 100 for order below Rs. 1000. For orders above Rs. 1000, there will be no delivery charges.

Other Charges:

Any additional charges such as octroi custom duties, local taxes will be borne by the customer.

Cash on delivery charges:
 

NOT AVAILABLE

 

Delivery times:
It takes between 3-4 weeks to deliver your order from the date you make a purchase on our site.
StudioSheetal.com timeline differ from traditional e-tailers as we authorize the brands to send us only what our members have ordered at the end of each event. Therefore it takes 2 to 3 weeks after the end of each sale to receive the supplier’s merchandise in our Order Processing Center. 
Then we prepare your order and ship it to you via our courier. It usually takes us 2-3 days to prepare your package for shipping. From the time your order is dispatched from our Order Processing Center, it takes 2 – 7 working days to reach you.

Express Sales:
Your Express order will be shipped within 24hrs from the purchase. Depending upon your location you will receive your order within 2-7 business days. In case of a prepaid order placed between Monday to Friday (working days), your order will be processed and shipped within 24hrs and all orders placed on Saturday or Sunday will be shipped on the following Monday or the next working day.


In the My Account / My orders section, you can view: 

» The dispatch date of your parcel (available once your parcel has left our Order Processing Center) 

» The date your order is delivered

» To keep you updated on the status of your order we will send you a note to let you know your when your order has shipped.

If one of our brand partners is delayed in sending your purchase to us, we'll make sure you know what's happening with a special update email. We work hard with our brand partners to make sure delays don't happen, but with so many brands in our growing portfolio we sometimes encounter unforeseen issues.

 

Delivery Worldwide:

Sr.No

Destination

500 Gm

Addl 500 Gm

7 - 11kg (Prices/KG)

12kg onwards (Prices/KG)

1

UAE

250

150

225

175

2

Oman / Qatar

320

200

300

275

3

Bahrain

280

190

350

325

4

Singapore

250

170

275

270

5

Malaysia

450

250

350

325

6

UK

550

210

250

225

7

Germany

750

190

360

350

8

France

800

225

380

370

9

USA

750

250

350

325

10

Canada

750

250

350

325

11

Australia

490

250

425

415

12

Mauritius

650

350

435

425

13

Hongkong

250

160

300

290

14

Bangladesh

180

160

280

270

15

Sri Lanka

250

150

275

270

16

Pakisthan

500

275

460

450

17

Saudi Arabia

850

250

550

500

18

South Africa

425

240

400

390

19

Fiji

1400

320

650

640

20

Mozambique

550

350

550

540

21

Indonesia

450

210

475

455

22

Uganda

1500

350

 

 

23

Netherland

400

200

375

350

24

Finland / Norway

1195

290

600

540

25

Kuwait

400

250

475

375

26

Maldives

550

365

550

500

27

Denmark

975

225

400

375

28

Ireland

975

225

400

375

29

Spain

500

275

500

480

30

Turkey

525

285

530

520

31

Taiwan

450

250

475

460

32

China

600

450

700

675

33

Philippines

375

320

550

535

34

Nepal

200

150

290

280

35

Scotland

850

250

375

350

36

Sweden

750

250

350

325

37

Japan

600

350

 

 

38

Kenya

450

225

380

370

 

Please Note that any other charges as per the law of the land (your country) will be borned by the customer.

Can I choose my delivery date?

We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.  

Delivery problems:
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, StudioSheetal.com promises to do its best to find the causes and resolve the problem in a timely manner.

Further information:

» What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.
You can then follow your parcel’s progress by going to the My Account / My orders / Delivery tracking section. We update your parcels AWB number on this section.
If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.

» What happens if I am not available to receive my parcel?
If you are not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to StudioSheetal.com
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer or buyer.

» What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact. If you refuse your parcel, please let us know via an email to support@StudioSheetal.com

What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are damaged or missing, please inform us via an email on support@StudioSheetal.com within 24 hours of receipt of your order.

» I have only received part of my order
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email

» I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.

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